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Delivery Info

Shipping & Order Processing

Cookie Dough Club, Inc. ships throughout the United Kingdom & Northern Ireland using Hermes as our third party Delivery service.

Orders are only shipped nationwide, using Royal Mail, Monday and Thursday. We do not ship nationwide on Fridays or holidays.

Orders are not shipped over a weekend and are not delivered on Saturday, Sunday, Monday or on the following major holidays: New Years Eve, New Year’s Day and Christmas Eve, Christmas Day & Boxing Day.

​Orders can take up to 7 working days plus shipping time to be dispatched. Please contact us if you need your order on a specific date and we will do our best to accommodate.

Nationwide Shipping Guarantee

Shipments can only be delivered to a street address within the United Kingdom & Northern Ireland

Hermes will not deliver to P.O. Boxes of Military Boxes.

Cookie Dough Club, is not responsible for delays in delivery times due to incorrect or incomplete addresses.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabelling from Hermes.

Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.

Hermes may require a signature for delivery at the discretion of the driver.

It is the customer’s responsibility to ensure that the contents of the package are stored in a refrigerator or freezer promptly after delivery.

Estimated delivery timelines do not take unexpected weather or operational delays into consideration, which may affect shipping and arrival dates.

Cookie Dough Club is not responsible for delays due to weather conditions or other natural causes beyond our control.

Weather and unforeseen circumstances can delay your shipment. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays.

Since our cookie dough is perishable, we suggest you ship your order to an address where someone is available to receive it in a timely manner.

Guaranteed Freshness

When an order gets shipped, you will receive an email with a tracking number and your order will arrive no later than 2 business days.

All shipments are sent in an insulated cooler with ice packs to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be frozen upon arrival, this is ok! Ice packs help the cookie dough stay cold during transit and may be thawed by the time your package arrives.

Returns

Due to the perishable nature of our products, Cookie Dough unfortunately does not accept returns.

There are no returns or exchanges.

Circumstance Pending, Cookie Dough will issue a credit or re-order.

If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 days of when the package was received, and we will make every effort to make sure you are happy with your cookie dough experience.